Intoxalock Launches Online Customer Service eCHAT Platform
Company is first in ignition interlock industry to offer online chat
December 9, 2014
DES MOINES, IA – Intoxalock, a company that provides innovative technology through its alcohol monitoring devices, announced the launch of an online customer service chat platform, Intoxalock eCHAT. Effective December 1, eCHAT is available to assist customers utilizing online account management features, providing them with access to live customer service agents who can assist them with simplistic issues such as logging into their online My Account, making a payment or troubleshooting ignition interlock device usage.
"Ignition interlock and alcohol monitoring devices are generally a new experience for our clients and it’s our duty to make the process as seamless as possible."
- Jason Schwickerath,Call Center Director, Intoxalock
“It was amazing how quick and easy it was to help the first eCHAT customer,” said Courtney Smith, Customer Experience Representative at Intoxalock. “I was quickly able to help the customer with making a payment online in seconds, where a phone call takes minutes. The customer was very vocal in her appreciation that she could use an online function, as she was not in a position to make the phone call.”
“Ignition interlock and alcohol monitoring devices are generally a new experience for our clients and it’s our duty to make the process as seamless as possible,” said Jason Schwickerath, Call Center Director at Intoxalock. “We take advanced technology very seriously and it was apparent from customer surveys that the way customers prefer to interface with businesses has dramatically changed. They do not have time to call in or wait on the phone to resolve their questions. The eCHAT platform is a huge success for Intoxalock and confirms our continued leadership in technology and customer service for the ignition interlock industry.”
TIn early 2014, Intoxalock also launched 24/7 availability in their customer service department, allowing customers to talk to a real person at any time of day, when previously only emergency technical support was available. Intoxalock boasts robust customer experience goals for 2015 and are confident that 24/7 customer service and eCHAT will play important roles in achieving those goals.
About Intoxalock: Headquartered in Des Moines, Iowa, Intoxalock (https://www.Intoxalock.com) provides state-of-the-art ignition interlock technology and recently celebrated its 23rd year in the alcohol monitoring business. The company services clients that are legally required to install an IID or home alcohol monitoring unit in 40 states across the nation, in addition to voluntary clients in all states. In the last ten years, the ignition interlock industry has grown three-fold and is expected to continue as drunk driving legislation strengthens.
For media inquiries : Media@Intoxalock.com
