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Ignition interlock testimonials by Intoxalock customers

At Intoxalock, we operate around one goal, getting you back on the road quickly and safely so that you can live and drive responsibly. That’s why our number one priority is you, the customer. We are committed to giving you the best customer service where no complaint goes unanswered. Our customers speak highly in their testimonials about our great customer service representatives, affordable device prices, and overall great experiences compared to other companies. Whether you need to install a new device or just have a question, our team of customer service representatives are here to meet your needs.

quote up The experience of having an ignition interlock device ordered by the Court in the State of Washington can be very ugly and overwhelming. I was having a terrible day based on a number of factors having to do with a poor decision on my part. The last thing I wanted to do was to sit on hold or be passed through yet another phone tree trying to get one of my many requirements for having been charged with a DUI taken care of. I am so glad that Robert was the Intoxalock Representative who assisted me. He was polite, clear spoken and easily understood. He anticipated many of my questions and answered all of the additional ones. Robert treated me with respect and courtesy as well as patience. That young man deserves a promotion and a wage increase. Please be sure that his direct supervisor receives a copy of my review. Thank you very much. quote down
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- Rebecca
quote up Intoxalock has made an uncomfortable experience as low stress as possible. After selecting Intoxalock, I happened to come across a slew of negative reviews online and was nervous and worried before the equipment ever arrived. I've now been through my first re-calibration, and I'm happy to say that I have been thoroughly satisfied and impressed with the company. From day one, the customer service I received has been top notch. In reading reviews, I feared that the unit itself would be difficult and finicky to operate. In reality, though it does have some quirks, it has not caused any delays or red flags. Payments and re-calibration have both been smooth and nearly automatic. No one wants to be in the situation to be required to have an interlock device, but I would unequivocally recommend Intoxalock to anybody who is researching their options. quote down
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– Cheryl
quote up They have excellent, trained people to help you every step of the way. I originally called Life Safer. Big mistake! Long story short, their customer service was terrible. They put you on hold constantly. I was made two appointments and both times the vendor wasn't notified we were coming. I was told I had to go through Life Safer. Thank God I called the DUI Association; they directed me here. Chelsey answered my call and is so efficient, got us all set up and even called me back a few times to make sure everything was all right. 5 stars for her too! quote down
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– Joshua
quote up There were six companies available to me for my ignition interlock device in Missouri. I called all six for information. Lucky for me, I spoke with Frank first. He answered all of my questions directly and honestly, and suggested additional questions I should ask other companies when making my decision that I wouldn't have thought of. He was extremely helpful and thorough, without feeling pushy. No other company offered such service, and a couple seemed inconvenienced by my questions. I called back Intoxalock based primarily on Frank's service. A second reason for my decision is the type of ignition interlock device they use. I heard that the hum/blow devices could be more difficult to use, however Intoxalock uses a blow/inhale method. Thanks for the great overall service! quote down
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- Jennifer
quote up Taking the bite out of the experience!! Without a doubt, I would recommend this service for anyone going through the nightmare after receiving a DUI. They are thorough, clear, and explain everything in great detail to you. You are never left “hanging.” It's frightening, not to mention, extremely costly. Their prices are fair, and they take some of the sting out of the whole experience. quote down
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– Kathleen
quote up The Intoxalock representatives are always very helpful and respectful. I have never felt inferior or judged by Intoxalock or at my local service center because I made a stupid decision to drink and drive. The equipment is top notch, and I have never had any mechanical failures or lock outs. quote down
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– Abby, Nebraska
quote up Great, friendly and informative customer service! This is my first experience with the installation of a breathalyzer, and I was pretty nervous about what was going to happen and how much it was going to cost me, Intoxalock was the third call I made looking for prices, and I wish I had called them first! The gentleman I spoke with was friendly, patient and very informative about the system, payments and how the process works. By the end of the phone call, I was 100% pleased with my results. I would recommend Intoxalock to anyone I know who is going through the same situation I am where they need a breathalyzer installed in their vehicle for a reasonable price. quote down
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– Cait
quote up Annie, the agent who assisted me, was pleasant and very thorough in explaining the cost and steps I would need to take in order to have a successful outcome; from installation and usage to the maintenance of the equipment, she treated me kindly, not judgmentally, making my experience with this company a positive one. I would gladly share with others who may find themselves, unfortunately, in a position of needing this device. It is not as much about the product as it is the people and the experience you take away! Thank you! quote down
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– James, Illinois
quote up Professional & Quick - Not only is Intoxalock affordable; they are very professional. I called a couple of other places before choosing Intoxalock, and they weren't very helpful, their menus didn't work, there was a lot of background noise, was on hold forever, and their reps didn't seem to be paying attention. At Intoxalock, they were on it. I'm never on hold for more than a few minutes whenever I call, and no matter what my question or issue is, their reps work with me and get me answers and results. I also needed my device super quick, and they were able to work with me. I was able to get my device installed the next day. I'm really happy I went with Intoxalock and not some other company. quote down
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– Danielle
quote up Intoxalock got my system set up to install in no time. I tried another company at first and felt like I was running all over, and at the end of the day, they couldn't deliver for up to two weeks. I called Intoxalock, and they had me enrolled and set up for installation in less than a few hours; even though I had a situation with time constraints, they managed to get me covered before my deadline. quote down
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– Shannon
quote up When speaking to Lissa in Des Moines, she was very helpful, knowledgeable and polite! (Not all customer service reps are!) Device arrived on time to installation center, although the device was mis-wired 180 degrees and had to be rewired by the service tech. Still to no avail. Great thing that they had an additional device in-house so I could have a device same day. Will take some getting used to the device, but all in all, a good experience for having to have one :) quote down
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– Michelle
quote up Very easy and pleasant experience. I made a few calls before contacting Intoxalock, and I wish I had called you first, but I then wouldn't know how good the service really is. Julie was great, very knowledgeable and presented information that I did not even consider. I appreciate her looking out for my best interest and also saving me a couple bucks to boot! So far the Customer Service has been outstanding! My install is in a few days, and I expect that to go smooth as well. quote down
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– David
quote up Just getting started - I have just changed vendors from Smart Start to Intoxalock. To date, I have yet to get the device installed on my truck. I must say my experience with Smart Start was nothing less than a living nightmare. One thing I can say referring to Intoxalock is Kayla, the representative I spoke with that set up my account, was extremely respectful and helped me in every way she could. Because of my financial situation, she even went out her way to get my first month free so I could afford to get started with Intoxalock. So far a very positive experience. After a couple of months, I will be sure to update this. Thanks. quote down
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– Jim
quote up Karen provided an excellent and personalized service. Karen was simply amazing. Provided all the information I needed to make an educated decision in an unfortunate situation. Followed through with everything she said she would, as well as called back to confirm her the appointment. Helped with getting my auto payment set up and remained calm despite having to call me back three times because I accidentally hung up while trying to set up a conference call. Overall the best telesales experience I've ever had. It’s rare to find a sales associate who follows through with everything they say they will, but Karen did exactly that. She is a gem to your company and deserves a lot of recognition. quote down
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– Brent
quote up My previous ignition interlock company's device was the cause, in my opinion, of my car not starting on many, many occasions since its installation in Oct. 2012. This was driving me insane as nobody seemed to know how to fix the problem. I haven't had any problems with the Intoxalock device. My only regret is not switching to this company sooner. quote down
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– Erik, California
quote up Very informative and clear to understand. I expected my call from Intoxalock to be dreadful, but I was very wrong. My representative, Karen, was nothing but nice and very helpful. She gave me very clear directions on exactly what to do. She took away all my anxiety with the whole process. I left the phone call having my installation set up and all questions answered. Very easy process. quote down
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– Adrian
quote up I just wanted to bring your attention to my recent interaction with sales representative Kaylee. Admittedly, I wasn't thrilled about having to purchase an ignition breath device, but Kaylee was extremely helpful and knowledgeable about the product. She went above and beyond by providing shipping and tracking info, as well as excellent follow up on a rebate. In an age where so many workers do their job so poorly, Kaylee stands out as an excellent example of an employee who takes her job seriously. Your company is fortunate to have a person such as Kaylee. quote down
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– David, Florida